Please Read Our Policies Before Ordering
Stock Order Cancellation
Order cancellations must be requested via e-mail and are considered canceled
only when the customer has received a confirmation e-mail from LTDMod.com
confirming the cancellation. There is no charge to cancel an order if confirmed
prior to billing. Orders canceled after billing are subject to a 10% processing
and re stocking fee. Orders canceled once in transit are subject to 10% processing
and re stocking fee as well as all shipping fees even if original shipping was
free.
Custom, Specialty and Made to Order Products Cancellation
Custom and made to order products must be canceled with 48 hours of placing
an order or they can no longer be canceled and refunded. Non regularly stocked
items are difficult for LTDMod.com to resell and are thus produced
solely upon request of the customer and cannot be refunded once the cancellation
window has passed. Custom and made to order products are billed prior to beginning
construction and are built exclusively for the customer.
Returns
All returns must be accompanied by a return authorization code (RAC). Items
returned without a RAC will be refused and no refund will be given. To receive
and RAC simply contact LTDMod.com during standard business hours
M-F 9am -5pm PST. Our evening and weekend staff will not have access to your
order.
All items that come in boxes must be returned in the same boxes. This does not
include products that arrive blanket wrapped. Returns must be picked up and
in transit no more than 14 days from the date of delivery and must include all
instructions, pieces etc. On approved returns we offer a complete refund less
all shipping costs and a 6% restocking and processing fee. We will make all
of the shipping arrangements for you. Please note if you have small
doorways, halls or elevators that some boxes may not fit. Please call for exact
dimensions if you are concerned. Orders that will not fit in to a customers
home will be subject to this return policy.
Price Policy
We have the lowest prices guaranteed. Find a lower advertised price by a competitor
and LTDMod.com will beat it. Once your order has been placed, no
further discounts are available. At LTDMod.com we continuously work
to lower our prices and offer our best price at all times clearly stated on
our site. On occasion we do offer temporary sales due to overstocking or lowered
prices by our suppliers. Prices can also rise at any time due increased cost
of business or low availability. However once you place your order you are guaranteed
the price on your original invoice no matter what price fluctuations occur.
Delays
Customer agrees to not hold LTDMod.com responsible for delays caused
by vendors, manufacturer or carriers. Specialty made and back order items can
be delayed three weeks or more due to customs and demand. Customers will be
notified via e-mail as soon as we foresee a delay. We are dedicated to delivering
your order before the estimated delivery time expires but we cannot always control
third party situations. Delays are not a right for cancellation or return and
are subject to our cancellation and return policies.
Shipping
We utilize a variety of shipping methods to safely deliver our various products.
Some products specifically require that we send them either common carrier or
specialty carrier depending on the packaging or unique requirements of the product.
Whenever possible we like give our customers the choice of both of these shipping
methods to accommodate your delivery needs.
Standard Shipping is typically the fastest delivery method and is only
delivered to your curbside. The customer is responsible for transporting the
items from the curbside and any necessary assembly inside your home. Customer
is also responsible for the following steps.
1. Delivery Appointment – Whenever possible the trucking company will call you in advance to schedule delivery. Unless the product is sent with no signature
required, customer is responsible for scheduling a delivery appointment when
the shipping carrier calls (usually 2-3 days in advance) at a time when you
can be home to sign for the items within the carrier’s business hours. Fees
resulting from re-delivery will be the sole responsibility of the customer so
please does not miss your scheduled delivery appointment. Redelivery can take
up to a week depending on your location.
2. Product inspection – despite any pressure from hurried delivery drivers
for you to simply sign for your package *** YOU MUST INSPECT ALL ITEMS ***.
This includes noting all damages to packaging and opening the boxes to inspect
the contents as well. Any damage to the product that is not noted on the
bill of lading will be the responsibility of the customer if the damages
are transit related. Proper notation on the Bill of Lading is the only way for
LTDMod.com to receive compensation.
In Home Threshold Delivery is subject to the same policies
as standard shipping but the delivery agents will bring your order
inside the home to the first point of entry.
Specialty White Glove Shipping is perfect for customers who require assembly assistance and for certain LTDMod.com products which require delicate handling. For specialty white glove shipping the items will be delivered into the customer’s home of choice and assembled. Up to 2 flights of stair carry are included free while additional stair carry can be arranged for an additional charge if no freight elevator is available. Packaging for the delivered products will also be removed for the customer’s convenience upon request. Please note that some items must be repackaged in original boxes if returned so please keep your boxes if you are unsure about your purchase. The customer is responsible for the following steps.
1. Delivery Appointment – scheduling a delivery appointment when the
shipping carrier calls (usually 2-3 days in advance) at a time when you can
be home to sign for the items within the carrier’s normal business hours. Fees
resulting from re-delivery will be the sole responsibility of the customer so
please does not miss your scheduled delivery appointment. Redelivery can take
up to a week depending on your location.
2. Product inspection – Before you sign for anything *** YOU MUST INSPECT
ALL ITEMS ***. This includes noting all damages to packaging and opening the
boxes to inspect the contents as well. Any damage to the product that is
not noted on the bill of lading will be the responsibility of the customer
if the damages are transit related as proper notation is the only way for LTDMod.com
to receive compensation.
Reporting Damage
Unless the entire item is completely destroyed please do not refuse shipment.
If you have any questions regarding what to do please call us before you
sign for or refuse any package. Typically Our furniture can be fixed
fastest when the items are left at the customer’s home rather than back in the
carrier’s hands who caused the damage in the first place. In most cases a part
can be replaced or in circumstances when it is required to replace the entire
item, we often allow the customer to use the damaged item until a replacement
arrives. Please do not refuse an item unless completely destroyed.
To report damage send us an e-mail with a description of the damage and
pictures. Please include your order ID number or last name on the order. Damage
must be reported within 3 days of receiving delivery.
- Repair or Replacement Guarantee- By accepting damaged merchandise you
are in no way accepting responsibility for the damage as long as you clearly
follow the steps for delivery above (see product inspection). It is the responsibility
of LTDMod.com to replace or fix damaged or defective items at no
cost to you when damage has been noted properly. We take your satisfaction seriously
and will immediately take action to fix or replace damaged items.
- Additional Fees -Any and all fees associated with missed delivery appointments
and unwarranted product refusals will be automatically billed to the customer’s
card on file and another delivery attempt will be made. If card on file cannot
be billed customer agrees to send money order or cashier’s check within 7 days
or be turned over to collections.
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