Shipping Details
Before you complete your order, be sure that you read and agree to all of our policies below:

First, review your order form. Make sure the order is correct and that no further changes are necessary. It is your responsibility to alert us of any changes to your order immediately. Please be sure you understand what to expect and what your responsibilities are when your shipment arrives, as per our policies.

Tracking Numbers:

Items offering "Free Shipping" will not include tracking numbers. This keeps our shipping costs down, which in turn allows us to keep your shipping free. If a shipped item has exceeded our quoted delivery time by more than 5 business days, please email us at: info@ltdmod.com. We will track the missing item for you. Unfortunately, our customer service representative cannot give out any information over the phone with regards to your shipment. This is for security purposes.

Total Delivery Time:

"Total delivery time" represents how long it will take for you to receive your item after your order has been placed. This consists of two separate time divisions: 1. Processing Time and 2. Shipping Time.
Processing Time: Essentially, this is how long it takes an item to leave the warehouse after you have placed your order. This is denoted as the "Ships In" time indicated on every unique product page. Exact processing times are calculated for each product.

Shipping Time:

Shipping time is the total length of time your product spends in transit between our warehouse and your home. Once shipped, your order will arrive at your door in about 5-10 business days.

Custom orders: Please note that custom orders will require approximately 10-20 business days of additional "Processing Time" as the products are made to your specifications.
No ship-out times are guaranteed, and delays will likely occur should any billing or availability issues arise. Customers will immediately be notified of any billing or availability issues.

Delivery:

Standard delivery includes delivery to the threshold of the nearest entrance to your home or office.

Customers are responsible for reporting any damages within 1 business day of receiving your product so we may report the claim to the shipping company. Customer reports should be e-mailed to info@ltdmod.com along with pictures of the damaged product for verification. When asked to sign for your product, always write "subject to inspection" next to your signature.
Items rarely get damaged in shipping. However, in the event that damage should occur, we will replace or repair the damaged item if the customer has followed our instructions as per our policies.

*** ATTENTION BUYER! *** OPEN PACKAGE IMMEDIATELY IN FRONT OF DRIVER! ***

Product inspection is a vital part of your shipment. Even if your hurried delivery driver is pressuring you to sign quickly, YOU MUST INSPECT ALL ITEMS. This includes noting all damages to either the packaging or the product itself on the bill of lading. Any damage to the product that is not noted on the bill of lading will be the responsibility of the customer, provided that the damages are transit-related and not manufacturer's defects. Proper notation on the bill of lading is the only way for us to receive compensation and repair or replace your product.

*** You or the Driver needs to NOTATE ALL DAMAGE on your Delivery Receipt prior to accepting delivery ***

*** Notify us of any damage within 1 business day. If you have not notified us of the damage within 1 business day, you must file a claim with the freight carrier instead.

In the event of damage: we reserve the right to repair or replace any damaged item. The decision to repair or replace will be at the discretion of our customer service department. It will also be at the discretion of our customer service department to have a professional furniture technician inspect the items and report back to us, if need arises. When this professional files a report, we will make the decision to either repair or replace the item. If a repair proves to be an impractical solution, you will be furnished a substitute unit of identical quality. Missing parts and pieces may need to be ordered directly from the manufacturer. Since some of our manufacturers are located overseas, these replacement parts and pieces typically take from 4-6 weeks for delivery. If repairs are needed, we will contact our technicians who will in turn contact you to set up an appointment for inspection and assessment. Please keep in mind: if parts must be ordered for repairs to be completed, additional time will be required. If you decide not to allow us to repair or replace the items, they may be returned under our standard return policy and you will be responsible for roundtrip shipping and a restocking fee of ten percent.

Delivery Appointment: when the shipping carrier calls (usually 2-3 days in advance), schedule your delivery appointment for a time when you are sure to be home to sign for the items. This must be within the carrier's business hours, Monday through Friday. Fees resulting from re-delivery (after consecutive missed deliveries) will be the sole responsibility of the customer. PLEASE DO NOT MISS YOUR SCHEDULED DELIVERY APPOINTMENT. Re-delivery can take up to a week, depending on your location.

Warranty
All of our products come with a 90-day limited warranty that covers all manufacturing defects. Shipping defects are outside the scope of the warranty.

Satisfaction Guaranteed: We know you will absolutely love our products. However, in the unlikely event that you are not completely satisfied with your purchase, you are welcome to return the product to us within 15 days of purchase for a full refund of the purchase price, less original delivery and return shipping and handling costs. *Free shipping does not apply to returned merchandise. Original shipping costs to your home or business will not be refunded. In order to ensure a full refund, the product must be returned unused, in new condition, with the original packaging materials intact. Many times the delivery companies will try to take the packing material from your premises, if you want the ability to return the item for any reason you must keep the boxes and or ask them to leave them. Please note that we will not accept any used merchandise. Return shipping is to be pre-paid by the customer, and all packages must be insured for the full retail value. All returns must be accompanied by a Return Authorization Code. This can be obtained by calling our customer service department. Any return not accompanied by an authorization code cannot be accepted by our shipping department and no refund will be issued.

Order Cancellation Policy: Orders that are cancelled prior to shipping will be assessed a ten percent restocking fee to cover administrative costs incurred to process your order. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse delivery of you order, it will then fall under our standard return policy and will be subject to a deduction of roundtrip shipping and ten percent restocking fee.

Custom and made-to-order products must be cancelled with 24 hours of placing an order or they can no longer be cancelled and refunded. Custom and bulk orders of 2 or more are non-refundable. Because many of our products are made of natural materials (wood, slate, marble, rock, etc…) variances between the pictures on our web site and actual product delivered are common. This variance in the natural color makes each item unique and is not a justification to cancel or grounds for a return.

Back Ordered Items: By placing an order for a back ordered item the customer agrees to pre-pay for the item. Back order items can be cancelled but are subject to all of the conditions and fees of regularly stocked item cancellations. By processing your payment we guarantee to reserve the back order items for you and deliver as soon as possible.

Delays: Customer agrees to not us responsible for delays caused by vendors, manufacturer, shipping carriers, and weather. Specialty made and back order items can be delayed three weeks or more due to U.S. customs. Customers will be notified via e-mail as soon as we foresee a delay. We are dedicated to delivering your order before the estimated delivery time expires but we cannot always control third party situations. Delays are not a right for cancellation.

Payment Agreement: Any and all fees associated with missed delivery appointments and canceled or product refusals will be automatically billed to the customer's card on file and another delivery attempt will be made. If card on file cannot be billed customer agrees to send money order or cashier's check within 7 days or be turned over to collections.